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Contact the Passport Service

For details on the current provision of Passport Services, please click see our Updates page.

The issue related to resubmission links is resolved. If the link sent to you has expired, you can request a new link.

If you have a query regarding your passport application, please contact our Customer Service Hub who will be happy to assist you.

Resubmission links

If you need a resubmission link, please complete this form. This will send you a link without you needing to speak with one of our Customer Service Hub team. We will send the link to the e-mail on the Passport Online application within 5 working days.

Phone

Our phone lines are open from 9am – 4.30pm, Monday to Friday. The Customer Service Hub can be contacted at +353 1 671 1633. Please note that calls may be recorded for training and quality control purposes.

WebChat

Our WebChat is open from 9am - 4.30pm, Monday to Friday. Please note that chats may be recorded for training and quality control purposes.

Please note that while all WebChat operators are staff of the Department of Foreign Affairs, this software solution is powered by a third party: Edgetier.